Customer Success (B2B SaaS Startup)

Das ist der Job

Our Mission Join us in reshaping global trade in a fast-growing startup!

Darum lohnt es sich

We are traide AI - a VC-backed, B2B deep tech startup based in Berlin, using AI to solve one of the most overlooked yet critical challenges in international trade: customs compliance.

Every day in Customer Success is different: you\'ll face new challenges, solve real problems, and act as the vital bridge between our customers and the rest of the team. Our software automates product classification, reduces regulatory errors, and helps customers save up to 83% of their time.

Trusted by leading brands like Siemens Healthineers, Koro, and Jack Wolfskin, we’ve achieved 4x growth over the past 12 months – and we’re just getting started. Your tasks At traide AI, we take pride in delivering exceptional customer experiences: our clients aren’t just users, they’re true partners.

We’ve built strong, trust-based relationships with them. Unlike traditional Customer Success roles, the focus at traide AI is not on sales or basic support , but on strategic project management, customer activation, and product adoption .

As a Customer Success Manager, you\'ll: Build strong relationships with customers and guide them through onboarding and long-term success Conduct trainings, checkins and troubleshoots to support the customers needs Give them feedback on their processes and data management to ensure the best AI results Work with a diverse range of clients.

From SMEs to large enterprises, our client portfolio spans industri