Darum lohnt es sich
• Lead and coach a team of Startup CSMs who serve customers across onboarding and enablement to deliver great outcomes.
• Foster team growth through 1:1s, skill-building, and thoughtful feedback.
• Support team operations and quality assurance for shared inbox, live engagements, and project work.
Requirements:
• Experience managing or mentoring CSMs in a scaled or pooled CS model in a SaaS environment.
• Understand the customer lifecycle and have improved onboarding, adoption, and retention.
• Comfortable using data and metrics to inform decision-making and improve team performance.
• Unlimited PTO with four weeks recommended per year.
• Twelve weeks of fully paid family leave in the US.
• $100/month education budget and generous equipment, software, and office furniture budget.
The company values small, talented teams and has a Startup Customer Success team of fourteen spanning the US and EMEA. Ashby
Ashby builds best-in-class recruiting software for startups and enterprises, focusing on product quality and customer impact.
