Das ist der Job
Requirements: Experience managing or mentoring CSMs in a scaled or pooled CS model in a SaaS environment.
Darum lohnt es sich
Lead and coach a team of Startup CSMs who serve customers across onboarding and enablement to deliver great outcomes. Foster team growth through 1:1s, skill-building, and thoughtful feedback. Support team operations and quality assurance for shared inbox, live engagements, and project work.
Comfortable using data and metrics to inform decision-making and improve team performance. The company values small, talented teams and has a Startup Customer Success team of fourteen spanning the US and EMEA. #J-18808-Ljbffr Understand the customer lifecycle and have improved onboarding, adoption, and retention.
Unlimited PTO with four weeks recommended per year. Twelve weeks of fully paid family leave in the US. $100/month education budget and generous equipment, software, and office furniture budget. Ashby Ashby builds best-in-class recruiting software for startups and enterprises, focusing on product quality and customer impact.
