Das ist der Job
You answer inquiries, clarify orders and delivery status, and handle complaints and returns.
Darum lohnt es sich
You report recurring issues and customer feedback back to the team. Responsibilities Customer service (pre- and post-sale): You are the first point of contact for our customers — by email and phone. You help prospective customers find the right rooftop tent and accessories for their adventure — honest, knowledgeable, and without hard selling.
You are the face (and the voice) of our brand in direct customer interactions. As our first dedicated customer-care hire, you help set up our support processes — templates, workflows, and small automations. Requirements Some experience in customer service, support, or consulting — preferably in a startup, e-commerce, or retail environment.
Level: Junior to Mid-level Mindset: Empathetic, patient, communicative — committed to genuinely helping customers rather than just processing them. Organized and able to work independently. Knowledge: Experience with support tools, Shopify, or ticketing systems is a plus but not required. German at native level; good English is nice to have.
Qualifications Soft Skills: Patient, Communicative, Independent Work #J-18808-Ljbffr
