What You’ll Do Serve as the primary contact for a portfolio of venture capital managers Understand each fund’s stage, goals, and operational needs, and help them leverage the VC Lab and Decile Group ecosystem Coordinate with internal teams (legal, finance, product, operations) to ensure timely, high‑quality support Track and manage interactions, follow‑ups, and outcomes using internal tools Identify opportunities to improve the fund manager journey and share insights across the team Learn continuously about the venture ecosystem and help improve our product and processes What You Bring 3+ years in customer success, account management, or client operations for a high‑touch SaaS or professional services company 1–2+ years in venture capital, fund administration, startup finance, or related ecosystem experience Deep digital literacy and comfort learning new tools quickly (CRMs, project tracking, finance systems, etc.) Proven ability to navigate complex, cross‑functional customer issues and keep multiple stakeholders aligned Strong written and verbal communication; composed and professional on video calls and in high‑stress moments High emotional intelligence, empathy, and follow‑through Proactive and self‑directed — you close loops Analytical and detail‑oriented, with structured problem‑solving skills <l
