Venture Associate (Remote)

What You’ll Do • Serve as the primary contact for a portfolio of venture capital managers • Understand each fund’s stage, goals, and operational needs, and help them leverage the VC Lab and Decile Group ecosystem • Coordinate with internal teams (legal, finance, product, operations) to ensure timely, high‑quality support • Track and manage interactions, follow‑ups, and outcomes using internal tools • Identify opportunities to improve the fund manager journey and share insights across the team • Learn continuously about the venture ecosystem and help improve our product and processes What You Bring • 3+ years in customer success, account management, or client operations for a high‑touch SaaS or professional services company • 1–2+ years in venture capital, fund administration, startup finance, or related ecosystem experience • Deep digital literacy and comfort learning new tools quickly (CRMs, project tracking, finance systems, etc.) • Proven ability to navigate complex, cross‑functional customer issues and keep multiple stakeholders aligned • Strong written and verbal communication; composed and professional on video calls and in high‑stress moments • High emotional intelligence, empathy, and follow‑through • Proactive and self‑directed — you close loops • Analytical and detail‑oriented, with structured problem‑solving skills • Thrives in a globally distributed, fast‑moving startup environment Bonus / Nice to Have • Experience in accelerators, venture studios, or startup communities • Familiarity with fund formation, LP reporting, or legal documentation workflows • Multilingual or global perspective What We Offer • The energy and growth of a fast‑moving startup with a mission that matters — transforming venture capital for good • Flexible remote work environment with team members across time zones • Medical and dental coverage • 401(k) benefits • Flexible PTO and generous holiday schedule • Exposure to the global venture ecosystem, working directly with fund managers launching firms around the world • Salary commensurate with experience