Key Account Customer Success - B2B SaaS - Top Startup in Wien - (m/w/d)

Das ist der Job

Aufgaben Manage your own portfolio of e-com clients autonomously Own onboarding, support, upsell - the full lifecycle Directly solve client issues without waiting for others to jump in You\'re a strategic partner who helps clients get the most out of Chatarmin to drive real, measurable success in their business Get your hands dirty in operations and feedback loops to improve the product Qualifikation 2+ years experience in Customer Success or Account Management, ideally in B2B SaaS You have a good understanding of how API calls and webhooks work and can read and understand JSON and API documentation.

Darum lohnt es sich

Own your own portfolio of 50-100 SMB marketing clients. Upsells, cross-sells, 100% client-happiness, full-cycle including onboarding and tech-support. You are an entrepreneurial fast-mover? Apply now. We’re a real startup, not a playground. Bootstrapped and fast-growing. Our motto: Move fast, break things. Chatarmin to the moon.

We are built for e-commerce brands in the B2B SaaS space. High pace, high expectations, zero corporate nonsense. We\'re here to win and so should you be. We are looking for a Customer Success Manager who’s ready to take ownership from day one. You should thrive under pressure, work autonomously, and have a hands-on attitude.

Think like an athlete: disciplined, self-motivated, and pushing through when it gets tough. In addition, you have practical experience in how to prompt LLMs correctly. You enjoy engaging directly with customers and take pride in resol