Freelance Customer Support Expert at AI Startup

Das ist der Job

Lightly AG is an ETH and HSG spin-off pioneering in machine learning and computer vision.

Darum lohnt es sich

With a small but sharp team in Zurich, we’re looking for analytical and driven Customer Support Professionals to help us create tasks that replicate E2E customer support workflows.

Tasks Create tasks that replicate E2E audit workflows: Create / acquire any necessary data required for the workflow Create tasks + decision points within the workflow Provide the solution to each decision point, accompanied by a justification for that solution Requirements You’re a strong candidate if you: Have at least 2-3 years of recent experience working at a top enterprise with established processes Are fluent in English (requirement) Have strong analytical and quantitative skills Communicate clearly and precisely Proficient in Customer Support software and tools Professional experience with AI Tools Benefits A front-row seat to how a YC-backed deep tech company is built Direct exposure to the inner workings of startup leadership Flexible working hours and the ability to shape your role over time Competitive compensation tailored to experience and scope of work Send us your CV .

Backed by Y Combinator and top-tier investors, our technology is used by global leaders in autonomous driving, medical imaging, and visual inspection. The minimum expected time commitment for this position is 10 hours/week. If you’ve handled similar tasks before, we’d love to hear specific examples. We look forward to hearing fro