Customer Success Manager | SaaS Scale-Up (Munich, Hybrid)

Das ist der Job

The Role This position is all about owning the first impression .

Darum lohnt es sich

Our client is reshaping the HR Tech & Wealth Management space with a modern European SaaS platform. After a strong funding round and partnerships with key platforms like Personio and DATEV, the company is growing quickly - and expanding its Customer Success team.

You’ll work hands-on with clients, data, and internal teams - combining project management, customer communication, and technical onboarding .

What You'll Do • Own onboarding projects end-to-end (kick-offs, timelines, stakeholder coordination) • Guide customers through setup, ensuring a smooth and structured implementation • Work with customer data (Excel-based), validating and preparing it for system integration • Support technical onboarding (with engineering support where needed) • Lead client meetings confidently and act as a trusted point of contact early on • Ensure successful go-live and train users on the platform • Support ongoing CS topics and gradually grow into more strategic responsibilities Your Profile • 2+ years experience in Customer Success, Project Management, Support, or similar client-facing roles • Confident communicating with customers and running meetings independently • Strong organizational and project management skills • Comfortable working with data • Interest in technical topics and willingness to learn (APIs, integrations, etc.) • Reliable, structured, and proactive mindset - someone who takes ownership • Fluent in German and English What’s In It For You • Competitive salary, with performance and benefits • Hybrid setup - 3 days/week in Munich office • Direct exposure to customers, product, and company growth from day one • Clear development path into full Customer Success/strategic roles • Work closely with an experienced CSM and learn fast • Real ownership - not just support work, but true responsibility Why This Role is Interesting • You’ll own onboarding , not just assist • You’ll work on real customer problems from day one • You’ll be part of building the CS structure from an early stage • You’ll gain exposure across data, product, and customer strategy How does this sound? • Baldur Connect is committed to equal opportunities and encourages applications from all qualified candidates regardless of background.

They help companies upgrade how they support employees - from digital pension solutions to broader financial wellbeing tools. You’d be joining at an exciting stage, working closely with the Senior CSM (who we placed) and taking ownership of new customer onboarding .

You’ll guide new customers from signed contract to go-live - making sure everything runs smoothly, from data setup to system rollout. Over time, you’ll also have the opportunity to grow into broader Customer Success responsibilities.